Frequently Asked Questions
Direct answers to the most common questions about Alnitak Alakhder’s services and products.
1. What does Alnitak Alakhder offer?
Integrated technology solutions for digital infrastructure and low-current systems: networks and data centers, surveillance systems, fire and alarm systems, access control and biometric attendance, audio systems, smart homes and buildings, and solar energy — from consultation and design to supply, execution, and technical support.
2. Are your products genuine and warrantied?
Yes, every item is genuine with an official agency warranty. We are authorized dealers for major global brands, and the manufacturer's or official agent's warranty applies, backed by our own technical support and after-sales service throughout the warranty period.
3. Do you sell at wholesale prices?
Yes. We offer competitive wholesale prices for contractors, traders, and engineering offices, based on your project size and quantities. Contact us on WhatsApp for a special quote.
4. Do you also sell individual items to retail customers?
Yes, we serve retail customers at both our branches (Al-Abbasiya and Umm Al-Broum). (Our online store for retail sales with cash on delivery is coming soon.)
5. Do you execute complete projects, or just sell equipment?
Both. We started as suppliers and have grown into full-scale integrators — we design and execute the project from field survey through operation, handover, and support, with more than 400 completed projects.
6. Which brands are you an authorized dealer for?
Notably: Hikvision, Dahua and EZVIZ for surveillance; Ruijie, Reyee, MikroTik, TP-Link and Ubiquiti for networking; MORRELL for cabling and infrastructure; Must for solar energy; plus Pro'sKit, FARBER, ASWAR and CamScan.
7. Do you provide consultation and a site visit before the project?
Yes. We start by understanding your needs and conducting a field survey and requirements analysis, then prepare the appropriate technical solution and design before execution. Request your free consultation on WhatsApp.
8. Do you serve government entities and companies?
Yes, we serve the government sector, private companies, and investment projects, with a track record of projects for major entities in Basra and beyond.
9. Where are your locations and what are your working hours?
We have two branches in Basra: our main branch — Al-Abbasiya (wholesale, retail and projects), and our second branch — Umm Al-Broum Square (retail). Working hours: 9:00 AM to 6:00 PM, Saturday to Thursday (Friday closed).
10. How do I request a quote?
Easily via WhatsApp — send us the items and quantities you need and our sales team will prepare your quote.
11. Do you design and supply solar energy systems?
Yes, we design, supply and install solar energy systems suited to your needs. You can also get an initial estimate of your system size using the Solar Energy Calculator under Professional Services.
12. Do you offer training courses?
Yes, through the Alnitak Alakhder Academy — certified courses in networking (Ruijie) and fiber optics, plus hosting official Hikvision courses. Course details and registration coming soon on the Academy page.
13. What's the fastest way to reach you?
The fastest way is WhatsApp at 009647718888914, or by visiting one of our branches during working hours. We're here to help.